Malaysia Airlines said that flight MH128 safely landed at 4.35am local time (3.05am Singapore time) on Aug 19 at the airport located in Australia’s Northern Territory, about 1,800km from its departure point.
“The airline is actively working to re-book passengers on new flights while also arranging accommodation and reimbursements for meal expenses where applicable,” it said in a statement on Aug 20.
“Malaysia Airlines regrets the inconvenience caused by baggage offloading delays. We are currently working with the airport handler to address equipment limitations for wide-body aircraft and expedite the process.”
The airline reminded passengers to update their contact details via “My Booking” on Malaysia Airlines’ website to ensure they receive timely updates via email and SMS.
Earlier, Australian media SBS News reported that a passenger of the Airbus A330-300 aircraft said that they felt “a low vibration” before the captain announced that the engine “had stalled” and they would need to circle for two hours to burn fuel before landing at the airport.
A passenger took to Facebook to share his experience, claiming that he saw the aircraft’s engine on fire.
